Effective date: 20 September 2026
This Refund Policy explains when Vedhik Cosmos will refund money paid for a Dodmansa movie rental. It should be read with the Rental Terms and Razorpay’s terms.
1. Digital nature of the product
A movie rental is digital content. Once payment succeeds and the licence is activated, you have received the product: time-limited streaming access. For that reason, rentals are generally non-refundable after activation, except as set out below or as required by Indian consumer law.
2. When we will refund or reverse a payment
- Duplicate or accidental double charge for the same plan in a short period, after we verify both payments
- Payment captured but rental not activated because of a verified Platform error
- Amount charged does not match the price shown at checkout (including GST and a valid coupon), due to our error
- You cannot play the film at all during the rental window because of a confirmed fault on our side (not your network or device), and we cannot restore access in a reasonable time
- Unauthorised transaction reported promptly, subject to bank/Razorpay investigation (you must also contact your bank)
3. When we will not refund
- You finished watching, changed your mind, or disliked the film
- You rented the wrong plan (48 hours vs 7 days) after activation
- Your rental expired unused
- Poor streaming caused by your internet, VPN, or unsupported device
- You shared your account or violated the Rental Terms or Copyright Policy
- Coupon conditions were not met, so the higher price was correctly charged
- Chargebacks initiated without first contacting us where the charge was valid
4. Partial refunds
If a partial refund is issued (for example, a pricing correction), it will be processed through Razorpay to the original payment method where possible. Remaining rental access may be adjusted or cancelled at our discretion.
5. How to request a refund
- Open Support in the Dodmansa app and choose a payment or rental issue, or email support@dodmansa.in.
- Share: registered email/mobile, approximate date and amount, Razorpay payment ID if you have it, and a short description with screenshots of any error.
- We may ask you to try a specific playback step so we can tell a device issue from a server issue.
We aim to acknowledge complete requests within 3 working days and complete approved refunds within 7–10 working days after approval. Your bank or UPI app may take additional time to show the credit.
6. How refunds are paid
Approved refunds are sent via Razorpay to the original method (card, UPI, net banking, wallet). We do not refund in cash. If the original method cannot receive the credit, we will coordinate an alternative with you.
7. Chargebacks
If you dispute a charge with your bank, tell us as well so we can share rental and payment records. False chargebacks may lead to account closure and recovery of costs.
8. Cancellations before payment
If you abandon checkout or Razorpay reports a failed/cancelled payment, nothing is due and no rental is created. Pending payments that later fail are not charged.
9. Consumer rights
Nothing in this Policy limits rights you cannot waive under the Consumer Protection Act, 2019 or rules on e-commerce. If a mandatory cooling-off or refund rule applies to your specific transaction, we will honour it.
10. Contact
Vedhik Cosmos
support@dodmansa.in · grievance@dodmansa.in
https://dodmansa.in